Only superusers can work with answer response groups.
In the Setup area of the Settings page, click “Response Choices” and choose the “Answer Response Groups” tab.
To navigate there from the new UI, go to Settings→ Organization, then click “Response Choices” and choose the “Answer Response Groups” tab.
Answer response groups group multiple possible answer choices together. A single answer choice can be in more than one answer response groups.
Each time new surveys are published, all questions including relevant answer response groups and answer choices are snapshotted. So any changes made won’t affect earlier iterations of the answer choice which may have been used on previous assessments. You can’t remove an answer response group that is currently used by a question.
Answer Response Group Options
Depending on which options you choose in the dialog, you will be presented with additional options or not. The options are summarized in the following diagram.
Questions may be answered using multiple choice or by providing a single box where a free text answer is typed in.
Free text answer groups don’t have any additional options. For multiple choice questions, you need a selection type. Single Select means your respondent can only choose one answer. Multi Select means that more than one answer can be chosen simultaneously.
With Multi Select answer groups, you also have to choose a scoring type to use.
After selecting answer choices from the list (you can only choose from existing answer choices), you can specify a favorable and unfavorable choice. The favorable choice can be chosen from all selected answer choices with a multiplier of 1 and the unfavorable choice can be chosen from all selected answer choices with multiplier of 0.
With Multi Select answer groups, you also can optionally specify a single answer choice as exclusive, meaning if they choose that one, they can’t choose any others. This would probably be used for a Not Applicable or None of the Above type of answer.
What Are Favorable and Unfavorable Answer Choices?
In a version of Isora GRC coming soon, there will be no more “favorable” and “unfavorable” answers. Scoring and routing will be more flexible and intuitive. In the meantime, in order to understand favorability, you have to understand how the multiplier value for an answer choice is used. Every question has a maximum number of points that could be added to the overall score of a survey. The survey itself has a total number of possible points.
To calculate the score for a given question, the multiplier of the answer choice chosen is multiplied by the total possible points for that question. If a question is scored, then the total possible for that question is included in the sum used for the total points possible in the survey.
| Multiplier | Interpretation | Scoring Impact |
|---|---|---|
| 0 | Unfavorable | Zero points |
| 1 | Favorable | Full points |
| -1 | Not Scored; not considered favorable or unfavorable | Question will not be included in total (not scored) |
| Values between 0-1, non-inclusive | Contextual | Fraction of points awarded |
For more info about scoring, see
In addition to affecting scoring, the favorability of an answer choice also affects routing. In other words, depending on whether a particular question is answered favorably or not, there could be an impact on which question comes up next on a survey. It also can affect other aspects of the question, including: 1. Is additional clarification required? and 2. Is supporting documentation required? These behaviors are configured on the individual questions.
To specify multiple answer response groups at once, you can upload a CSV file. For more details, visit:
See also: What do assessments consist of? How-To: Create a New Answer Response Group